Privacy Policy
This policy explains how Circle Club uses information provided through our website, member portal, enquiry forms and booking services.
Information we collect
Depending on the service you use, we collect your name, email address, contact number, membership or card number, and messages or attachments you send us. Member records may also include addresses, identification details, profile documents and registered family members.
Hotel booking information includes guest details, arrival and departure dates, room selections, the number of adults and children, children's ages, and any special requests. Event enquiries include the facility, preferred dates and information you provide about your event.
How we use your information
We use this information to manage membership access, display your profile and account information, process booking requests and payments, respond to enquiries or complaints, and communicate about the services you request. Account and transaction records support service administration, reconciliation and security.
Payments
Online payments are processed through JazzCash and its supported payment services. Payment details required by the provider are handled as part of its checkout process. Circle Club keeps payment references, amounts and verification results to reconcile payments and update bookings or invoices. The payment provider's own privacy terms also apply when using its services.
Sharing information
Relevant information is used by authorised club personnel and service providers involved in operating the website, delivering email, processing payments and providing the requested services. Information may also be disclosed where required by applicable law.
Cookies and website services
The website uses cookies and similar browser features to maintain login sessions and support security and website functionality. Embedded services, such as maps, and external payment pages may use their own cookies. Blocking cookies may prevent parts of the member portal from working.
Keeping information secure
We use access controls and other safeguards to protect information. No internet service can guarantee absolute security. Keep your password private and contact us if you suspect unauthorised account access.
Retention and requests
Information is retained as needed to provide club services, maintain membership and booking records, resolve queries and meet applicable record-keeping requirements. Contact us to request access to, correction of, or deletion of your information. Some records may need to be retained for account, transaction or legal requirements.
Family and guest information
Only provide information about family members or guests when you are authorised to do so. A parent or guardian should provide any required information relating to children.
Contact and updates
For privacy questions, email info@thecircleclub.pk or use our Contact Us page. Updates to this policy will be published on this page.
